Case study

Better Matches and User Experience

Client name
NOCD
Website
www.nocd.com
Industry
Healthcare Marketplace

Challenge: strengthening the bond between therapists and clients online

NOCD is a platform that provides online therapy for people with Obsessive Compulsive Disorder (OCD) with therapists specialized and trained for OCD treatment. The NOCD team is committed to providing a world-class user experience for both members and therapists. NOCD wanted to find a way to build trust and foster a connection between therapists and members even before the first session.  They decided to encourage therapists to create ‘introductory’ videos for their directory profiles, making it easier for members to get a sense of the personality of each therapist, and therefore feel more comfortable, trusting, and connected with them.

However, many therapists found making their video a challenge and time-consuming. Instead of focusing on better serving their members through their clinical skills, they had to spend hours learning new skills like recording, lighting, framing, and uploading. NOCD noticed that their therapists submitted videos that were inconsistent in both quality and formatting. As a result, the NOCD team had to spend hours helping with the entire video-making process, from preparation and recording to uploading and editing.

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Solution: upgrading to a TakeOne Partnership

NOCD partnered with TakeOne to simplify and expedite video creation for their therapists. The goal was to raise therapists' satisfaction by empowering them to produce more professional and consistent profile videos quickly, without needing any technical expertise. 

TakeOne’s technology provided immediate access to a custom-tailored system that made creating videos faster and easier, while delivering significantly better results. NOCD’s therapists now had the confidence to produce high-quality videos they were proud of while reducing their anxiety about the process.

NOCD wanted these professional-grade videos to enhance the patient experience, building trust by reflecting the quality of their providers. TakeOne’s streamlined and automated process eliminated 95% of NOCD’s staff workload for video production, customer support, remote recordings, video management, and editing. TakeOne allowed NOCD's team to focus more on onboarding new therapists, knowing that the video creation process was fully managed and straightforward.

The Platform Wins
  • Enhanced UX
  • Significant reduction in video support
  • Consistent and professional content
The Therapist Wins
  • Better Matches
  • High satisfaction with video
  • Effortless recording experience
The Client Wins
  • Quicker decisions
  • More comfortable initial session
  • More confidence in the therapists

Results

The TakeOne product was a game changer for both the therapists and the NOCD team. It significantly raised quality and satisfaction while saving valuable time, making the experience positive, and seamless:
60
%
of NOCD’s therapists recorded their video using TakeOne within 60 days.
TakeOne increased therapist and member experience and satisfaction.
100
%
of new therapists record with TakeOne within 14 days of joining NOCD.
The partnership saves NOCD’s team 3 hours of work on each therapist video.
168

full work days were saved for the NOCD team, so far.
NOCD team can now focus on building a better client and therapist experience rather than focusing on video support.
With TakeOne, NOCD knows it is maintaining a high standard for its user experience and brand. The videos recorded with TakeOne by providers are consistent in quality and are now a benchmark standard on the platform.

Key features that our partners love

Admin portal to manage, review and download all videos in one place.
TakeOne’s auto-upload, auto-editing, and streaming services provide significant time savings and eliminates the need for customer support.
AI-powered mobile app empowers providers to easily record professional videos of themselves, using just their phones.

But don’t just take our word for it! See what our partner at NOCD had to say:

Patrick McGrath

Chief Clinical Officer at NOCD

I want to thank everyone at TakeOne, our therapist intro videos are much better than we’ve had in the past. The recording is easy, and using TakeOne saves my team hours of editing and managing the videos. TakeOne brings us into the future giving our therapists a chance to introduce themselves to the NOCD audience and put their best foot forward with an amazing video. These videos welcome potential new members and we couldn’t be more excited to work together with TakeOne.
Alexandra Miceli

Senior Director - Therapist Recruitment at NOCD

TakeOne has significantly improved our video production process, making it far more efficient for our team. Within the first 60 days of implementing the platform, more than 60% of our network had completed the task— a testament to its ease of use and the TakeOne team's responsiveness and collaborative approach. Their ability to consistently resolve any questions has been invaluable. Since partnering with TakeOne, we've seen improvements in the quality and clarity of our content, allowing us to produce a more polished and consistent product that truly showcases our network.
Brooke Carroll

Talent Acquisition Coordinator at NOCD

TakeOne has been incredible to work with. Not only was the integration process smooth but the app is incredibly user friendly which has helped our network of NOCD Therapists create more professional videos. The TakeOne platform has saved me hours of work each week and their support team has been incredibly supportive. I am so pleased with the content TakeOne has helped NOCD therapists produce in the last 10 months.